Your vehicle is likely on a storage period. This is around 4 weeks from the day it is written off or until you are paid the pre-accident payment whichever comes first. Payment is sent out by cheque when this period ends.

NO FINANCE
Payment is sent automatically, you do not need to call us.

FINANCE
Please see below section – My vehicle has finance.

Cheques can sometimes go missing in post or if we’re not informed of an address change. If you suspect this is the case please email us on [email protected] with your registration and we’ll look into it.

If for any reason your cheque is not cleared by your bank or your bank does not accept cheques, again, email us on [email protected] to resolve.

You do NOT need to resolve the finance until you receive the pre-accident payment.
If you do clear any finance yourself however, we can still pay your salvage. Contact us if you’ve done this.

When funds are received, you are legally obliged to clear your finance. If there is not enough to clear – see below (I’ve not received enough)

Once you’ve cleared the finance, just email [email protected] some proof to receive the salvage funds. This can be:

• Clearance letter / email
• Evidence of settlement amount and something showing you’ve paid it (i.e bank statement)
• Screenshot of finance portal confirming settled
• Email from finance company advising they have no interest in the vehicle

STEP 1
Request a settlement quote from your finance company.
Is the amount you have + the salvage value enough to clear it?

YES – Pay the finance down to the salvage value or less, send us some proof by email and we will clear the finance off for you.

NO

STEP 2
Check if you have GAP insurance, if so please contact them to start a claim and inform us. Finance GAP policies will only get involved if the vehicle total value including salvage is less than finance owed.
If you have a return to value GAP or vehicle replacement GAP policy, it is worth contacting your policy provider at this time.

No GAP insurance?

STEP 3
Contact your finance company, explain what has happened and ask for a resolution. Ask if they will remove the HPI marker on receipt of the salvage funds – We need an email from them to confirm they agree this.

At this stage it is important to keep us updated with what your finance company advise. If they are being difficult, let us know and we can contact them to assist.

If not resolved, we eventually contact them directly… This stage can have financial impact to you, impact credit file / future applications of finance.

Any further concerns please call us on 0191 413 2746 or email [email protected].

If your vehicle has a private numberplate please see section below first – How do I keep my private plates?
DVLA will send a new V5 and the current one becomes void.

Your claim provider will ask for the V5 logbook, We suggest taking a photograph of all pages, tear the yellow traders section off and post the rest.

When we collect your vehicle, we will text asking for the reference number on the V5.
This is 11 digits on the front usually located here:



You can text or email us this number. We do look to SORN & update DVLA online for you with it… however UPDATING THE DVLA IS YOUR RESPONSIBILITY!

SORN
We suggest declaring SORN when your vehicle is collected:
Register your vehicle as off the road (SORN) – GOV.UK

REGISTERED KEEPER
ONLY when salvage payment received, send the yellow traders slip to DVLA with our details:
Ryton Breakers Salvage Ltd.
Barmoor Quarry
Ryton
NE40 3BQ

My V5 says invalid / unable to find details?
You may have an older V5 document if you’ve changed address.
Contact DVLA to ensure records are updated.

If you have a private/cherished number plate and wish to retain it, fill the DVLA online retention form the moment the vehicle has been written off and you’ve agreed for salvage.

You can do this here:
Take a private number off a vehicle – GOV.UK

If this form isn’t working, the CAT A/B/N/S marker may have been put on already.
You must post a V317 form to DVLA urgently first class recorded post:
Form V317 – GOV.UK

The cost is around £80 (includes the fee to allocate to your new vehicle). You may be able to claim this cost back. Contact your claim provider.

It is your responsibility to retain your plate!
If the vehicle is sold as salvage or scrapped before retention, you will lose the rights to the plate.

For security, we do not post physical plates. You would need to get new plates manufactured.

Once you retain, DVLA will issue a new V5. See V5 Logbook above / send us the info from this.

If you’ve received a fine / NIP for a vehicle we bought as salvage, chances are we never received your V5 info to update DVLA or it was never done. This is your responsibility.

If someone bought the vehicle to repair, we rely on them completing a V62 form to update DVLA. We can’t take responsibility for fines but will assist in appeals with info.

Fines (parking / ULEZ / Tolls / Non-tax etc.)
Contact us with V5 info to ensure DVLA updated. Appeal the fine ASAP.

Police NIP (Speeding etc.)
Contact us with V5 info. Fill the NIP with our details. We will forward buyer info to Police if requested.